TERMS AND CONDITIONS
Ph: 0417 459 673
Terms Of Supply
The Installation of your new timber floor requires your cooperative participation;
Please read through the following points carefully, and then sign and return to us. If there are questions please feel free to ask. We will not proceed with your installation until we are sure that you understand our mutual responsibilities.
1) Variations to the scope of works, price or inclusions and exclusions may only be made by agreement and will be stated in writing. No variation is accepted unless agreed in writing by both parties.
2) If you are providing materials or accepting delivery, please check the quantity of your materials is correct at delivery. If you are not sure please check with us before we attend site for the job.
3) Doors may be required to be removed prior to installation. Timbertone Floors will undercut the door jambs and re-hang the doors at $10.00 per door-jamb. If the client is arranging this prior to installation, please confirm that the work has been done prior to our attending site.
4) All reasonable care is taken to ensure there is no damage to the walls and ceilings etc., but due to the nature of the product (i.e.awkward work areas, long strips of timber) we cannot be held responsibility should minor nicks etc. occur whilst installing the floor.
5) Colour dissatisfaction is not the fault of the installers, Timbertone Floors are not graded by colour. If you are unsure as to what this means please ask before we start work.
6) With all secret nailed floors there will be one or two boards that are top nailed. These are known as starter boards and it is impossible to secret nail these.
7) If you have arranged delivery of the flooring materials please ensure that the timber remains dry and secure. Appropriate storage is important and is your responsibility – if not sure what is needed please ask!
8) It is your responsibility to ensure that there is adequate under floor ventilation in a timber floor structure (keep the floor moisture level content between 12-14%). It is recommended that you have an inspection and rectification, if necessary prior to installation. Inadequate ventilation can affect the moisture content of the timber, and the installer will not accept liability for any resultant in warping or cupping.
9) Once your floor is laid, it is responsibility of the owner to keep the floor dry. Excess water (spilling or vapors) on hard wood flooring will react on the cupping and gapping can occur.
10) A strong wind or breeze will also dehydrate the floor.
11) Large glass windows that allow the sun to beat through onto the floor will also give a reaction. Usually the flooring will shrink due to loss of moisture. We recommend that blinds or awnings are used to protect your floor. During construction, we recommend newspaper be stuck to windows etc.
12) Levelling of slabs and existing floors, joists, batons etc. have not been allowed for in this quote. If requested a grain Timbertone Floors will be happy service at an additional cost. We are not responsible if we are instructed to lay a floor and this issue has not been addressed by the client.
13) Timber comes in different grades which vary and will be supplied in random or set lengths, if this is an issue please contact your supplier.
14) Stairs and ramps are not included in a flooring quote, however this can be negotiated beforehand should your require this.
15) If the old timber floor is to be removed ready for a new floor or restoration work is being carried out, and the joists or bearers are rotted or damaged, repairs required will be an additional cost.
16) There will be an extra charge for such things as curves in floor, fireplace surroundings, flooring cut at angles, decorative strips
17) Please provide electrical power. If no power provided there will be additional charges (and delays if this is not communicated) for provision of a generator.
18) A working toilet should be provided.
19) There may be an additional charge for difficulty of access, including steep driveways and steps between storage and working areas.
20) There is no allowance for fixout ( i.e beading, skirting, architrave, doors, windows etc unless specified in the quotation ).
21) It is the owners responsibility to remove furniture, ovens, fridges, dishwashers, rubbish & debris etc. This will ensure a clear and clean working area can be provided to install the floor. Under no circumstance will we move furniture as this contract does not include the removal or storage of furniture.
22) Unless specified in the written quotation, the contract does not include the removal or repair of existing skirting, beading, old flooring, tiles etc.
23) If we are required to remove skirting, architraves, etc … to install the timber floor and damage or breakage occurs, then repairs and/or replacement will be at the clients own cost.
24) If Timbertone Floors cannot complete the work due to an insufficient amount of materials being supplied by the client and we are required to return at a later date to finish the floor, then a minimum charge of$400.00 will be added to the contract price.
25) The contract states terms of payment. Please read this carefully.
26) Due to the nature of hardwood it may stain if exposed to moisture. We try to avoid this however no responsibility will be taken if staining should occur.
27) Timber will stain if exposed to water. We try to avoid this, but no responsibility will be taken for this.
28) A late fee of $30.00 per day will apply to monies owing if payment is not received as set out in the Payment Schedule as outlined in the contract.
29) Interest, debt collecting fees, legal costs and court costs may be incurred if payment is not received as set out in the Payment Schedule as outlined in the contract.
30) Should you have any enquiries regarding any of the above, we will be happy to explain it further.
Works schedule
Type and Age of floor
Condition
Size
Species
Punching puttying
Filling
Synteko
Oil modified
Polyurethane
Number of coats
Flood filling
Staining
Staining coat
Stairs
Stairs condition
Risers
Treads
Site access
Dispose waste
Miscellaneous
Plastic Underlay
Skirting Boards
Door Jambs